Returns, Cancellations & Substitutions

Fresh and handcrafted products

Flowers are perishable natural products, and every arrangement is made by hand. Once an order is placed, the current store policy does not provide a cash refund; eligible resolutions are handled as store credit. Please contact Tika Flower Studio immediately if there is a quality concern.

Cancellations

Orders cannot be canceled after the arrangement has been prepared. Incorrect delivery information provided by the customer and damage caused by improper care are not eligible for a refund.

Substitutions

Seasonal availability may require substitutions. Replacement flowers, containers, or accessories will be of equal or greater value, and the studio will preserve the original color palette and style as closely as possible. For a significant change, the studio will contact the customer whenever possible.

Report a concern

Email tikaflowerstudio@gmail.com or call (623) 824-6721. Include the order number, photographs when applicable, and a description of the concern.