Frequently Asked Questions

How far in advance should I order?

For the best freshness and flower availability, please order at least 36 hours in advance. Custom products may require more time. The Custom Baby Bubble Balloon, for example, requires approximately 14 days for preparation.

Will my arrangement look exactly like the photograph?

Flowers are natural and seasonal. When a specific flower, shade, container, or accessory is unavailable, a thoughtful substitution of equal or greater value may be used while preserving the design’s palette and overall style.

Can I request a specific flower or color?

Yes. Contact us before ordering if a flower, exact shade, or custom detail is essential. We will confirm what is currently available.

Can I order an add-on by itself?

Products identified as add-ons, including selected balloons and teddy bears, are intended to accompany a compatible flower order.

What happens if the recipient is unavailable?

The driver may leave the order safely at the doorstep or with a neighbor, or arrange redelivery. During warm weather, flowers will not be left outside without customer approval. A redelivery fee may apply.